FAQ

Standard shipping to the USA takes 6-11 business days. Orders are processed within 1-3 business days before shipping.

Yes! We offer free standard shipping on all orders to the United States. No minimum purchase required.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order on our Track My Order page.

Currently, we only ship to addresses within the United States. We're working on expanding our shipping destinations in the future.

If your package hasn't arrived within 15 business days, please contact us at info@luvrefashion.com and we'll investigate and resolve the issue.

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.

Contact our customer service team at info@luvrefashion.com with your order number. We'll provide you with return instructions and a return authorization.

No, we do not offer exchanges. If you need a different size or color, please return your original item for a refund and place a new order. This ensures you receive your new item as quickly as possible.

Only unworn, unwashed items with all original tags attached can be returned. Items that have been worn, washed, or show signs of use will not be accepted.

Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will appear on your original payment method within 5-10 business days after processing.

Customers are responsible for return shipping costs, unless the item is defective or we made an error with your order.

Check our Size Guide for detailed measurements and fitting advice. If you're between sizes, we recommend sizing up for a more comfortable fit.

Most of our items run true to size. Each product page includes specific sizing notes when applicable. Check the product description for fit details.

We use a variety of high-quality materials including cotton, polyester, silk blends, and more. Material composition is listed on each product page.

Care instructions are included on each garment's label and product page. Generally, we recommend washing in cold water and hang drying to maintain quality.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, Shop Pay.

Yes! Our checkout is secured with SSL encryption and we never store your full credit card details. All transactions are processed through Shopify Payments, a PCI-compliant payment processor.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and checkout faster.

Please contact us immediately at info@luvrefashion.com if you need to modify or cancel your order. We process orders quickly, so changes may not be possible once processing has begun.

Check your spam/junk folder first. If you still can't find it, contact us with your order details and we'll resend the confirmation.